What do we use this personal information for?

The customer personal information that we maintain is kept for the following purposes:

• To send you the product or service you have acquired
• To send you correspondence in relation to the product or service you have acquired
• Internal accounting and administration
• To protect you and us from fraud
• To help us identify other products or services that might be beneficial to you, and inform you about them, and
• To inform you about updates or changes to the product or service you have acquired.

Third parties and your personal information

Insurance Hub will not provide an unrelated party with, or access to, any personal information that it has collected about you. Exceptions may occur where:

• Insurance Hub believes in good faith that you have consented
• A law enforcement agency, or other government agency, is exercising its legal authority and has asked Insurance Hub to provide access to that information
• Insurance Hub discloses anonymous, aggregated, statistical information to non-Insurance Hub third parties such as advertisers, promoters and partners

Also, Insurance Hub Australia, in conjunction with 3rd parties, handles the mailing of any products or product updates. The outsourcing of this activity involves the disclosure of your name and address to 3rd parties, and which product or service you have acquired. We have taken all steps to ensure that 3rd parties deal with personal information according to the same standards we subscribe to.

Right of access

You have a right to access the personal information we store about you. If you find that this information is inaccurate, incomplete or out-of-date, then we will correct it. If you wish to access your information, then please write to us.

At your request we will provide you with additional information about the way our organisation manages the personal information it holds. If you have any concerns about this handling process, please express them to us in writing.